I bought my last 3 phones here. Although the agent seems a little impersonal, he is a "down-to-business" kind of guy. And he's incredibly knowledgeable. I most recently brought my phone in because my Boost account had been hacked, and my phone removed. Thus, I couldn't communicate with Boost customer service, except by online chat. They couldn't fix my problem without a phone connection, but recommended taking it to a store. This guy had everything back to normal in 10 minutes! And he did it while helping 2 other customers! AWESOME!