5 minutes ago , I walked into the new BOOST store. The person in charge, her name is: Yarelis. She was taking care of a customer at the time I walked in. Once available, I explained my problem. I have been with BOOST since around 2015. Never really had any issues with my phone. Today I discovered that my SAMSUNG Message APP was changing. I called SAMSUNG for assistance, around 1:00PM. The rep activated the APP, and had given me some instructions. I had an issue around 3:30PM, and called SAMSUNG again. I was not able or had no knowledge on how to close a video that once shared, remained open. The SAMSUNG rep kept putting me on hold for 30 minutes. Finally, she came back and said: 'thats the way its supposed to be'. I am not very savvy on tech stuff but, I said, that doesnt sound right!!
She insisted it is tight. I hung up, and came to your new BOOST store, 3 miles from my home. Yarelis fixed the problem, showing me what to do in 2 minutes!!!! She is worth her paycheck and more! What an asset to BOOST, and NE philadelphia!!! Awesome servicing!!! I'll be spreading the joy!!!
